Haven Prime Mortgage LLC | NMLS #2812342 | Licensed by the Texas Department of Savings and Mortgage Lending
This Privacy Policy describes how Haven Prime Mortgage LLC ("Company," "we," "us," or "our") collects, uses, shares, and protects information about you when you visit our website at www.havenprimemortgage.com or interact with us in connection with our mortgage services.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact Information: Name, email address, phone number, mailing address
- Financial Information: Income, employment status, credit range, purchase price range, and other mortgage-related information you voluntarily provide
- Identity Information: Date of birth, Social Security number (when required for loan processing), and government-issued ID details
- Communication Preferences: Your preferred method of contact and SMS/text message consent status
- Technical Information: IP address, browser type, device information, pages visited, and time spent on our website (collected automatically via cookies and similar technologies)
2. How We Use Your Information
We use your information to:
- Process your mortgage application and provide related services
- Communicate with you about your loan, application status, and related matters
- Send you SMS text messages and/or emails if you have opted in to receive them
- Respond to your inquiries and provide customer support
- Comply with applicable federal and state laws and regulations
- Detect, prevent, and address fraud or other illegal activity
- Improve our website and services
- Send you marketing communications about our products and services (you may opt out at any time)
3. SMS / Text Message Communications
SMS Opt-In: By providing your mobile phone number and checking the SMS consent box on our contact form, you expressly consent to receive SMS text messages from Haven Prime Mortgage LLC regarding your loan inquiry, application updates, appointment reminders, and related communications.
Message Frequency: Message frequency varies depending on your loan activity and stage in the process.
Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.
How to Opt Out: You may opt out of SMS communications at any time by replying STOP to any text message from us. After opting out, you will receive one final confirmation message and will receive no further SMS communications unless you re-subscribe.
Help: Reply HELP to any SMS message for assistance, or contact us at franco@havenprimemortgage.com.
No Sharing: We do not sell, share, or rent your mobile phone number to third parties for their marketing purposes. Your opt-in data is never shared with third parties for marketing purposes.
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- With Lenders and Investors: To process your mortgage application, we share your information with lenders, underwriters, and secondary market investors as required
- With Service Providers: We work with third-party service providers (CRM platforms, email services, credit bureaus) who help us deliver our services. These providers are contractually bound to protect your data
- With Your Consent: When you authorize us to share your information with specific third parties
- For Legal Compliance: When required by law, court order, regulatory authority, or to protect our legal rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to you
We are required to share certain financial information under the Gramm-Leach-Bliley Act (GLBA). Please see our separate Financial Privacy Notice for details.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your experience. These may include:
- Essential cookies: Required for basic website functionality
- Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
- Marketing cookies: Used to deliver relevant advertisements
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
6. Data Security
We implement industry-standard security measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure storage systems with access controls
- Regular security assessments
- Employee training on data protection
While we take reasonable precautions, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations (including Texas and federal mortgage record-keeping requirements), resolve disputes, and enforce our agreements. Mortgage-related records are typically retained for a minimum of three (3) years as required by applicable law.
8. Your Rights and Choices
Depending on applicable law, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Opt-Out of Marketing: Unsubscribe from marketing emails using the link in any email, or contact us directly
- Opt-Out of SMS: Reply STOP to any text message or contact us at franco@havenprimemortgage.com
To exercise any of these rights, contact us at: franco@havenprimemortgage.com or call (972) 843-1377.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a child under 18, we will promptly delete it.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
11. GoHighLevel (GHL) CRM
We use GoHighLevel, a third-party CRM and marketing platform, to manage client communications, follow-ups, and lead tracking. Information you submit through our contact forms may be stored and processed within GoHighLevel's platform. GoHighLevel maintains its own privacy and security standards. Your information in our CRM is used solely for managing your relationship with Haven Prime Mortgage LLC and is not sold to third parties.
12. Texas-Specific Disclosures
Haven Prime Mortgage LLC is licensed by the Texas Department of Savings and Mortgage Lending (SML). We comply with all applicable Texas privacy laws, including the Texas Business and Commerce Code, and applicable provisions of the Texas Finance Code.
Consumers wishing to file a complaint may contact the Texas Department of Savings and Mortgage Lending at:
2601 North Lamar, Suite 201, Austin, Texas 78705
Website: www.sml.texas.gov
Toll-Free Hotline: 1-877-276-5550
13. GLBA Financial Privacy Notice
In compliance with the Gramm-Leach-Bliley Act, we provide a separate Financial Privacy Notice that describes how we collect, share, and protect your nonpublic personal financial information in connection with mortgage lending. This notice is provided at or before the time of loan application. You have the right to limit certain sharing of your information as described in that notice.
14. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically.
15. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: