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Home / Terms & Conditions

Terms & Conditions

Last Updated: April 27, 2025

Please read these Terms and Conditions carefully before using the Haven Prime Mortgage LLC website or services. By accessing our website at www.havenprimemortgage.com or submitting any form or inquiry, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. About Haven Prime Mortgage LLC

Haven Prime Mortgage LLC
NMLS #2812342
Licensed by the Texas Department of Savings and Mortgage Lending
Broker-Owner: Franco Cordova, NMLS #605019
Website: www.havenprimemortgage.com
Phone: (972) 843-1377
Email: franco@havenprimemortgage.com

Haven Prime Mortgage LLC is a licensed mortgage broker operating in the State of Texas. We do not make direct lending decisions but arrange mortgage loans through licensed lenders on behalf of our clients.

2. Website Use

By using our website, you agree that you:

  • Are at least 18 years of age
  • Will provide accurate, truthful information in any forms you submit
  • Will use the website only for lawful purposes
  • Will not attempt to interfere with, hack, or disrupt the website or its security
  • Will not collect or harvest any information from the website for unauthorized commercial purposes

We reserve the right to terminate access to our website for any user who violates these Terms.

3. Not a Commitment to Lend

Important: Nothing on this website constitutes a commitment or offer to lend. All information, rates, loan programs, and calculator results shown on this website are for informational and illustrative purposes only. Actual loan terms, interest rates, fees, and eligibility are subject to credit approval, property appraisal, and underwriting guidelines. Rates and programs are subject to change without notice.

4. Mortgage Calculator Disclaimer

The mortgage calculators provided on this website are for educational and estimation purposes only. Results are approximate and based solely on the inputs you provide. They do not account for all costs associated with homeownership, including but not limited to:

  • Private mortgage insurance (PMI)
  • Homeowner association (HOA) fees
  • Flood insurance
  • Maintenance and repair costs
  • Closing costs and origination fees
  • Title insurance and escrow fees

Calculator results do not represent a loan offer or guarantee of any specific rate or payment. Contact us for a personalized, accurate quote.

5. SMS Text Message Terms

5.1 Program Description
By opting in to SMS communications from Haven Prime Mortgage LLC, you agree to receive text messages related to your mortgage inquiry, application status, appointment reminders, and loan updates. Promotional or marketing messages may also be sent with your consent.

5.2 Consent
SMS consent is obtained separately from any purchase or service. You are not required to consent to receive SMS messages to obtain mortgage services from us. Consent to receive SMS is entirely voluntary.

5.3 Message Frequency
Message frequency varies. You may receive multiple messages per week during active loan processing, and fewer messages outside of an active application.

5.4 Message and Data Rates
Standard message and data rates may apply. Charges are billed by and payable to your mobile service provider. Haven Prime Mortgage LLC does not charge for SMS messages.

5.5 Opt-Out Instructions
You may opt out of SMS communications at any time by:

  • Replying STOP to any text message from us
  • Emailing us at franco@havenprimemortgage.com with "STOP SMS" in the subject line
  • Calling us at (972) 843-1377

After opting out, you will receive one final confirmation SMS and will not receive further text messages unless you re-subscribe. Opting out of SMS does not affect your ability to receive mortgage services.

5.6 Help
Reply HELP to any SMS message for assistance or contact us at franco@havenprimemortgage.com.

5.7 Supported Carriers
SMS messaging is available on major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carrier support may vary.

5.8 No Third-Party Sharing
Your mobile phone number and SMS consent information will not be sold, rented, or shared with third parties for their marketing purposes.

5.9 Carrier Disclaimer:
Wireless carriers are not liable for delayed or undelivered messages. Message delivery may be affected by factors outside the control of the carrier, including mobile network availability and handset compatibility.

6. Intellectual Property

All content on this website — including text, graphics, logos, images, and software — is the property of Haven Prime Mortgage LLC or its content licensors and is protected by applicable U.S. copyright and trademark laws. You may not reproduce, distribute, or create derivative works from any content on this site without our express written permission.

7. Accuracy of Information

We make reasonable efforts to keep information on this website accurate and current. However, we make no warranties or representations regarding the completeness, accuracy, or timeliness of any information. Mortgage rates, loan programs, and guidelines change frequently. Always contact us directly for current rates and program availability.

8. Third-Party Links and Services

Our website may contain links to third-party websites (such as government agencies, credit bureaus, or real estate platforms). These links are provided for your convenience only. We do not control, endorse, or assume responsibility for the content or practices of any third-party website. Your use of third-party sites is at your own risk.

We use GoHighLevel (GHL) as our CRM and communication platform. By submitting a form on our website, you acknowledge that your information may be processed through GoHighLevel's systems in accordance with their privacy policy.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Haven Prime Mortgage LLC, its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Your use of or inability to use our website
  • Any errors or omissions in website content
  • Any loan decisions made by lenders
  • Any unauthorized access to your personal information
  • Any reliance on calculator results or website content

Our total liability to you for any claim arising from your use of this website shall not exceed $100.

10. Indemnification

You agree to indemnify and hold harmless Haven Prime Mortgage LLC and its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of our website, violation of these Terms, or submission of false or misleading information.

11. Equal Housing and Fair Lending

Haven Prime Mortgage LLC is an Equal Housing Lender. We do not discriminate based on race, color, national origin, religion, sex, familial status, disability, age, or any other protected class in our lending activities, in full compliance with the Fair Housing Act, Equal Credit Opportunity Act (ECOA), and all applicable federal and state fair lending laws.

If you believe you have been subject to discrimination, you may contact:

  • The Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov or 1-855-411-2372
  • The U.S. Department of Housing and Urban Development (HUD) at hud.gov or 1-800-669-9777
  • The Texas Department of Savings and Mortgage Lending at www.sml.texas.gov or 1-877-276-5550

12. TCPA Compliance

Our SMS and phone communications comply with the Telephone Consumer Protection Act (TCPA). We obtain express written consent before sending automated or pre-recorded messages. You have the right to revoke consent at any time as described in Section 5 above.

13. Texas Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any dispute arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the state and federal courts located in Texas.

14. Dispute Resolution

Before initiating any formal legal action, you agree to contact us first at franco@havenprimemortgage.com to attempt to resolve any dispute informally. Most concerns can be resolved quickly and to your satisfaction through direct communication.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes become effective upon posting to this page with an updated "Last Updated" date. Your continued use of our website after any changes constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

16. Regulatory Complaint Information

Consumers wishing to file a complaint against Haven Prime Mortgage LLC or a residential mortgage loan originator should complete and send a complaint form to:

Texas Department of Savings and Mortgage Lending
2601 North Lamar, Suite 201
Austin, Texas 78705
Website: www.sml.texas.gov
Toll-Free Consumer Hotline: 1-877-276-5550

Complaint forms and instructions may be obtained from the department's website at www.sml.texas.gov.

17. Contact Information

For questions about these Terms and Conditions, please contact us:

  • Haven Prime Mortgage LLC
  • NMLS #2812342
  • Attn: Franco Cordova, Broker-Owner | NMLS #605019
  • Email: franco@havenprimemortgage.com
  • Phone: (972) 843-1377
  • Website: www.havenprimemortgage.com
Haven Prime Mortgage LLC

Your trusted Texas mortgage broker. Residential and commercial lending, serving all of Texas.

NMLS #2812342  |  Franco Cordova NMLS #605019

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© 2025 Haven Prime Mortgage LLC. All rights reserved. NMLS #2812342. Licensed by the Texas Department of Savings and Mortgage Lending. Equal Housing Lender. All loans subject to credit approval.

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Consumers wishing to file a complaint against a mortgage company or a residential mortgage loan originator should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, Texas 78705. Website: www.sml.texas.gov. Hotline: 1-877-276-5550.