Terms & Conditions

1. About Haven Prime Mortgage LLC

Haven Prime Mortgage LLC
NMLS #2812342
Licensed by the Texas Department of Savings and Mortgage Lending
Licensed Advisor: Franco Cordova, NMLS #605019
Website: www.havenprimemortgage.com
Phone: (972) 843-1377
Email: franco@havenprimemortgage.com

Haven Prime Mortgage LLC is a licensed mortgage broker operating in the State of Texas. We do not make direct lending decisions but arrange mortgage loans through licensed lenders on behalf of our clients.

2. Website Use

By using our website, you agree that you:

• Are at least 18 years of age
• Will provide accurate, truthful information in any forms you submit
• Will use the website only for lawful purposes
• Will not attempt to interfere with, hack, or disrupt the website or its security
• Will not collect or harvest any information from the website for unauthorized commercial purposes

We reserve the right to terminate access to our website for any user who violates these Terms.

3. Not a Commitment to Lend

4. Mortgage Calculator Disclaimer

The mortgage calculators provided on this website are for educational and estimation purposes only. Results are approximate and based solely on the inputs you provide. They do not account for all costs associated with homeownership, including but not limited to:

• Private mortgage insurance (PMI)
• Homeowner association (HOA) fees
• Flood insurance
• Maintenance and repair costs
• Closing costs and origination fees
• Title insurance and escrow fees

Calculator results do not represent a loan offer or guarantee of any specific rate or payment. Contact us for a personalized, accurate quote.

5. SMS Text Message Terms

5.1 SMS Consent Communication
Information obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

5.2 Types of SMS Communications
If consent has been given to receive text messages from Haven Prime Mortgage LLC, messages may be received related to the following:

• Account notifications

5.3 Message Frequency
Message frequency may vary depending on the type of communication. For example, you may receive up to 3 SMS messages per week related to account notification.

5.4 Potential Fees for SMS Messaging
Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

5.5 Opt-In Method
Opt-in to receive SMS messages from Haven Prime Mortgage LLC can be done in the following ways:

• By submitting an online form

5.6 Opt-Out Method
Opting out of receiving SMS messages can be done at any time by replying "STOP" to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.

5.7 Help
Reply HELP to any SMS message for assistance or contact us at franco@havenprimemortgage.com.

5.8 Supported Carriers
SMS messaging is available on major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carrier support may vary.

5.9 Standard Messaging Disclosures

• Message and data rates may apply.
• Opt out at any time by texting "STOP."
• For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.
• Message frequency may vary.

6. Intellectual Property

All content on this website — including text, graphics, logos, images, and software — is the property of Haven Prime Mortgage LLC or its content licensors and is protected by applicable U.S. copyright and trademark laws. You may not reproduce, distribute, or create derivative works from any content on this site without our express written permission.

7. Accuracy of Information

We make reasonable efforts to keep information on this website accurate and current. However, we make no warranties or representations regarding the completeness, accuracy, or timeliness of any information. Mortgage rates, loan programs, and guidelines change frequently. Always contact us directly for current rates and program availability.

8. Third-Party Links and Services

Our website may contain links to third-party websites (such as government agencies, credit bureaus, or real estate platforms). These links are provided for your convenience only. We do not control, endorse, or assume responsibility for the content or practices of any third-party website. Your use of third-party sites is at your own risk.

We use a secure CRM platform to manage client communications. By submitting a form on our website, you acknowledge that your information may be processed through that platform and our messaging service providers.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Haven Prime Mortgage LLC, its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of or inability to use our website
• Any errors or omissions in website content
• Any loan decisions made by lenders
• Any unauthorized access to your personal information
• Any reliance on calculator results or website content

Our total liability to you for any claim arising from your use of this website shall not exceed $100.

10. Indemnification

You agree to indemnify and hold harmless Haven Prime Mortgage LLC and its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of our website, violation of these Terms, or submission of false or misleading information.

11. Equal Housing and Fair Lending

Haven Prime Mortgage LLC is an Equal Housing Lender. We do not discriminate based on race, color, national origin, religion, sex, familial status, disability, age, or any other protected class in our lending activities, in full compliance with the Fair Housing Act, Equal Credit Opportunity Act (ECOA), and all applicable federal and state fair lending laws.

If you believe you have been subject to discrimination, you may contact:

• The Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov or 1-855-411-2372
• The U.S. Department of Housing and Urban Development (HUD) at hud.gov or 1-800-669-9777
• The Texas Department of Savings and Mortgage Lending at www.sml.texas.gov or 1-877-276-5550

12. TCPA Compliance

Our SMS and phone communications comply with the Telephone Consumer Protection Act (TCPA). We obtain express written consent before sending automated or pre-recorded messages. You have the right to revoke consent at any time as described in Section 5 above.

13. Texas Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any dispute arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the state and federal courts located in Texas.

14. Dispute Resolution

Before initiating any formal legal action, you agree to contact us first at franco@havenprimemortgage.com to attempt to resolve any dispute informally. Most concerns can be resolved quickly and to your satisfaction through direct communication.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes become effective upon posting to this page with an updated "Last Updated" date. Your continued use of our website after any changes constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

16. Regulatory Complaint Information

Consumers wishing to file a complaint against Haven Prime Mortgage LLC or a residential mortgage loan originator should complete and send a complaint form to:

17. Contact Information

For questions about these Terms and Conditions, please contact us:

• Haven Prime Mortgage LLC
• NMLS #2812342
• Attn: Franco Cordova, Licensed Advisor | NMLS #605019
• Email: franco@havenprimemortgage.com
• Phone: (972) 843-1377
• Website: www.havenprimemortgage.com